When you submit a deposit, you create a transaction on the blockchain. 99% of the time, your $EMRD balance will update in-game within seconds of the transaction confirming.
In rare instances it's possible your deposit confirms on the blockchain successfully but fails to update off-chain. To allow players to fix this issue themselves we have a "Manual Deposit" api.
This allows you to re-submit your transaction hash to be processed again.
If your $EMRD deposit has succeeded on the blockchain but your in-game $EMRD balance has not updated do not create a ticket.
Follow the following steps to submit a Manual Deposit.
This can be found in Metamask or on Etherscan.
Copy your transaction hash
Click 'Manual Deposit'
Paste your hash and then click 'Submit Deposit'