When you submit a deposit, you create a transaction on the blockchain. 99% of the time, your $EMRD balance will update in-game within seconds of the transaction confirming.
In rare instances it's possible your deposit confirms on the blockchain successfully but fails to update off-chain. To allow players to fix this issue themselves we have a "Manual Deposit" api.
This allows you to re-submit your transaction hash to be processed again.
This can be found in Metamask or on Etherscan.
Copy your transaction hash
Click 'Manual Deposit'
Paste your hash and then click 'Submit Deposit'